Customer Service

Payments

We accept all major credit cards, debit cards and PayPal.

Shipping

Domestic orders are shipped by USPS Priority Mail with USPS Tracking at no additional cost. Please allow 3-5 business days. International orders are shipped by USPS First-Class Package International Service for up to 4 lbs. to more than 180 countries. Delivery time varies by destination.

USPS insures all packages up to $50. We highly recommend buying additional insurance if package value is over $50. Buyer assumes all risk of loss if goods are damaged or stolen in transit, and is responsible for filing claims for loss or damage.

Refunds

At Naked Botanicals, we strive to provide the highest-quality, most effective organic insect repellent on the market. We stand behind our products with a 14-day money-back guarantee (from ship date) on all products purchased directly from us. This means if for any reason you are not completely satisfied, you may return the products for a full refund of the purchase price minus shipping and handling. Refunds are issued in the same method as original payment. Please keep your receipt, as it’s required for all returns and exchanges.